Returns & Refunds Policy

Effective Date: March 13 2026

At Jacket Creator, a brand operated by Jacket Creator Ltd, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges under the conditions outlined below.

1. Return Eligibility

You may request a return within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must include all original tags and packaging
  • Proof of purchase such as an order number or receipt must be provided

Items returned without prior approval or outside the return window may not be accepted.

2. Non-Returnable Items

Certain products cannot be returned due to the nature of the item. These include:

  • Custom-made or personalized jackets
  • Jackets made using custom measurements provided by the customer
  • Items that have been worn, used, or altered
  • Items returned without original packaging or tags

Custom or made-to-order items are produced specifically for the customer and therefore are not eligible for refunds unless they arrive defective or damaged.

3. Exchanges

If you would like to exchange an item for another size, you may request an exchange within 14 days of delivery, subject to availability.

If the requested replacement item is not available, we may offer a refund instead.

If you received a defective, damaged, or incorrect item, we will arrange a replacement at no additional cost.

4. Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days after the returned item has been inspected.

Please note:

  • Original shipping costs are non-refundable
  • Refund processing times may vary depending on your payment provider

5. Return Shipping

Customers are responsible for the cost of return shipping when returning items.

If the return is due to:

  • A defective product
  • A damaged shipment
  • An incorrect item sent by us

Jacket Creator will cover the return shipping costs or provide a replacement.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

6. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

This will help us resolve the issue as quickly as possible.

7. How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team with the following information:

  • Order number
  • Product name
  • Reason for return or exchange

Contact us at:

Email: info@jacketcreator.com
Phone: +44 7414 659113

Our support team will provide instructions for returning the item.

8. Contact Information

Business Name: Jacket Creator Ltd

Brand Name / Website: Jacket Creator

Company Registration Number: 16248509

Website: www.jacketcreator.com

Email: info@jacketcreator.com

Phone: +44 7414 659113

Business Address:
15 Scott Gardens
Hounslow, TW5 9JX
United Kingdom