Frequently Asked Questions (FAQ)
We’ve gathered answers to some of the most common questions from our customers. If you still need assistance, please contact us.
Email: info@jacketcreator.com
Phone: +44 7414 659113
1. Orders
How do I pay for my order?
We accept major Credit/Debit Cards and PayPal. All payments are processed securely through trusted payment providers. We do not store full credit card details.
Can I modify or cancel my order after placing it?
You may request order changes or cancellations within 24 hours of placing your order. After this period or once production or shipping has started, changes may no longer be possible.
Do you offer custom or made-to-measure jackets?
Yes. We offer custom and made-to-measure jackets where adjustments can be made to measurements such as chest, waist, shoulders, and sleeve length.
Please note that custom or made-to-order items are final sale for sizing or measurement reasons. For full details, please refer to our Return & Exchange Policy.
I’m unsure about ordering a custom jacket online. What should I do?
Our team can assist you with sizing guidance and design confirmation before production begins. We will review your measurements and specifications to ensure accuracy.
2. Payment & Pricing
Why was my payment declined?
Payments may be declined due to incorrect card details, insufficient funds, or security checks from your bank. Please verify your details or contact your bank for assistance.
Are quotes for custom jackets free?
Yes. You can contact us to discuss your design ideas and measurements, and we will provide a quote at no cost.
3. Shipping & Delivery
Do you ship internationally?
Yes. We ship worldwide, including the United States, United Kingdom, Canada, Australia, and many other countries.
How long does delivery take?
Processing Time:
Ready stock items: 2–3 business days
Made-to-order/custom jackets: 4–8 business days
Transit Time:
Standard Free Shipping: 6–9 business days worldwide
Expedited Shipping ($30): 5–8 business days
You will receive a tracking number via email once your order has been shipped.
Does free shipping include customs duties and taxes?
No. Customs duties, import taxes, and other fees are determined by your country’s customs authorities and are the responsibility of the customer.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, please contact us as soon as possible. Once an order has shipped, address changes may not be possible.
4. Size & Fit
I’m not sure about my size. What should I do?
Please refer to the size chart available on each product page. If you need help, you can email us with your measurements (chest, waist, height, and weight) and our team will assist you.
Do you offer big and tall sizes?
Yes. Our jackets are available in a wide range of sizes, and we can also create custom jackets for different body types.
Can you replicate measurements from my existing jacket?
Yes. You can provide the flat measurements of your current jacket (measured while laid flat), and we can produce a jacket using those measurements.
5. Returns, Refunds & Exchanges
What is your return policy?
We accept returns or exchanges within 14 days of delivery for unused and unworn standard-size items returned in their original condition and packaging.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Please review our Returns & Refunds Policy page for full details.
Can I return a custom or made-to-measure jacket?
Custom jackets made according to customer measurements are generally not eligible for returns due to sizing reasons. However, if there is a defect or production issue, we will assist you with a suitable solution.
What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a replacement, repair, or refund where appropriate.
6. Product Care
How should I clean my leather jacket?
We recommend using a professional leather cleaner or conditioner. Avoid machine washing.
Can I wear a leather jacket in the rain?
Light rain is generally fine, but prolonged exposure to water should be avoided. If the jacket becomes wet, allow it to air-dry naturally away from direct heat.
How should I store my jacket?
Store your jacket on a wide hanger in a cool, dry place. Use a breathable garment bag instead of plastic to protect the leather.
7. Promotions & Discounts
Do you offer discounts or promotions?
Yes. From time to time we offer special promotions and discounts. You can subscribe to our newsletter to receive updates.
How do I apply a coupon code?
You can enter your coupon code at checkout in the Discount Code field and click “Apply”.
8. Other Questions
Do you have physical stores?
No. Jacket Creator currently operates as an online-only store, allowing us to serve customers worldwide.
Still have questions?
Email: info@jacketcreator.com
Phone: +44 7414 659113